Can not renew/cancel servies after moving house
I have a 18 months contract and have requested move house
After requested house, my original address contract suddenly canceled and created a new contract for new house.
then the problems is I found that the old address contract and account have been deleted,
and the new address account have to use another email to created a new online VM account,
After created the new VM account, then can login and see the new contract and the new contract end date is 31 April 2025, but it only show "Trach order" and not able to see any bill or any thing , and can not set any memorable password
then I have try to use online chat or phone call services to see can renew contract or cancel contract, every one also said that I need a memorable password to continues process, if no, can not
Now I am in a dead loop, I can not able to set my memorable password for security check for renew/cancel contract, and crossed different department / channels also need me provide memorable password.
Now I feel very upsad which no one can help and stuck in this situation.
it is so unfixable and cause me so trouble that can not renew or cancel contract...everything wrong...