Forum Discussion

tiger3's avatar
tiger3
Joining in
2 months ago

Can not login to my account to change my password

I have been trying to change my password on virginmedia.com but to change my password I need to login, if I can't remember my password how can I change it. I am getting very frustrated 

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  • roy247's avatar
    roy247
    Hero
    2 months ago

    What happens if you select the "I can't remember my password" option.

     

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Tiger3 👋 Welcome to the community forum! Thanks for joining and making your first post. 

    Sorry to hear you are having some difficulties updating your password. 

    Have you tried the 'Forgotten password' option as suggested by other members of the community? It's a link at the bottom of the sign in section 👉 virg.in/myVM

    If that doesn't work, i'd recommend giving the team a call on 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone - as sadly we can't change your password via our digital support channels. 

    Let us know how you get on! 🤞 All the best.