Forum Discussion

thuperdan's avatar
thuperdan
Just joined
2 months ago

Can I delay my Virgin Media Cancellation?

I have arranged to switch my services as I could not get the deal I wanted with Virgin, but the installation date for new services will leave us with no services at all for 8 days. Now kids are devastated, but more and importantly I am expected to work from home at times so I can’t really have no internet for a week. Thus, can I delay my cancellation by a week or even the 8 days?

1 Reply

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    2 months ago

    Hi thuperdan thanks for contacting us although we're sorry to hear of the concerns you've raised here.

    It all depends on how you've conducted the switch but if it just a standard notice through us, we should be able to help here.

    Let me send you a PM so we can investigate further for you, and respond directly when you can!
    Many thanks