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rgjstone's avatar
rgjstone
Tuning in
8 years ago

Cable my street

Hi I'm just wondering if I could get some information if it's likely my street will be cabled in the near future? I noticed there's some cables being installed a street over and further back from there.

I've attached an image to show where they're being installed, we live between Wardle St and Sandal St and are all currently connected to an old bt cabinet and community funding an upgrade would cost us £5k through openreach even though there are fibre enabled cabinets within 20 metres and we live walking distance to the centre of manchester. 

 

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  • MiloK's avatar
    MiloK
    Joining in
    4 years ago

    Hi,

    I may be moving to a new property and looking to see if broadband and tv services are available, the postcode is: EH54 8ND

    Availability checker says not available but neighbours in front, behind and across the road can all get Virgin services.

    If it is because no cables have been pulled to the property would it be possible to get that done?

    Any help for the Virgin Media team would be greatly appreciated.

    Kind regards,

    Milo

    • Christy_D's avatar
      Christy_D
      Forum Team (Retired)
      4 years ago

      Hi MiloK 

      Are you moving services or will this be for new services?

       Have you spoken to the move and transfer team yet?

      Thanks,

      Christy

      • MiloK's avatar
        MiloK
        Joining in
        4 years ago

        Hi @Christy_D

        This would be for new services.

        Many thanks,

        Milo

    • MiloK's avatar
      MiloK
      Joining in
      3 years ago
      MiloK wrote:

      Hi,

      I may be moving to a new property and looking to see if broadband and tv services are available, the postcode is: EH54 8ND

      Availability checker says not available but neighbors in front, behind and across the road can all get Virgin services.

      If it is because no cables have been pulled to the property would it be possible to get that done?

      Any help for the Virgin Media team would be greatly appreciated.

      Kind regards,

      Milo

      Hi,

      I am asking about this again because I would really like to get VM services.

      I was in a private conversation with a member of staff about this back in February but she stopped responding and I never got a resolution or satisfactory answer.

      I have attached a screenshot of a map of the area and the two sets of properties, one of which I live, that do not have VM services are in the red box.

      All the other properties around can get VM, my neighbors across the round can get VM, just my little road can not.

      I would be great if someone from VM could get back to me on this.

      Kind regards,

      Milo

      • Chris_W1's avatar
        Chris_W1
        Icon for Forum Team rankForum Team
        3 years ago

        Hi MIloK, thanks for the message. 

        I have looked into this and can see that we do not service the area and there are no immediate plans to do so. 

        You and others n the street would need to regester your interest here

        Chris. 

  • Soniaporter933's avatar
    Soniaporter933
    Joining in
    4 years ago

    Hi I would really like to join VM but its not available in my area. I have lived her for 14 years now please can I have an update when it will be available in my area please?

     

    Sonia Porter 

  • jaygrainger1's avatar
    jaygrainger1
    Joining in
    3 years ago
    Spoiler
    Hi,

    I am only able to get a very slow connection on Sky and Bt around  56mb. I know that Virgin broadband is available 5 doors away from my home but the cable don't run any closer to my home than that (literally 30ft). Are you able to let me know if you are able to extend your services to my home? I live in B63 area (halesowen)
    • Nathan_B's avatar
      Nathan_B
      Icon for Forum Team rankForum Team
      3 years ago

      Hi there, welcome to our forum and thanks for your post.

      Sorry to see that you are getting slow connections with other providers. We would love to have you join us. If the service is available 5 doors down I would recommend popping our sales team a call on 0800 183 1234 so they can send out a spotter. They can they advise if your property can be serviced.

      Let us know how you get on with this.

      Regards

      Nathan

  • torch143's avatar
    torch143
    Joining in
    3 years ago

    Hello, 

    I am a Virgin Media O2 employee, and I will be moving home to a flat that is not currently in the VM service area --- I just checked with the postcode checker.  Could you please DM me so we can chat if cabling my flat is a possibility?  Many thanks!

    L

  • Travis_M's avatar
    Travis_M
    Forum Team (Retired)
    3 years ago

    Hi torch143

     

    Thanks for your post!

     

    I am going to drop you a private message now to collect some details and have the dedicated form submitted. Please keep an eye on your inbox for a message from myself.

     

    Regards

     

      • Travis_M's avatar
        Travis_M
        Forum Team (Retired)
        3 years ago

        Hi torch143

         

        Thanks for your response

         

        That is all submitted now for you and the team should be in touch within 24 hours 🙂

         

        Regards

  • briefly's avatar
    briefly
    Joining in
    3 years ago

    I have been V customer for 13 years but have a new house.  

    I raised a request in October 2022 but received no response and have identified nearby Virgin properties - adjacent to footpaths etc 

    Thanks.  Happy to contribute to any cost.

     

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      3 years ago

      Hi briefly

      Thanks for posting and welcome to the community.

      I will send you a PM to take some details and ensure you're contacted by our team within 10 working days

      Kind regards

      • Roadki11's avatar
        Roadki11
        Joining in
        3 years ago

        Good luck getting the call back, I've been waiting close to 4 months for a promised call back and I am closer to the cabinet than the street it apparently serves. 

        Appalling service by Virgin Media. 

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    3 years ago

    Hi Paulcanning 

    Welcome and thanks for posting on our community forum. Currently we do not provide a service to the whole of the UK. 

    You can see if your property is serviceably or register your interest to join us here. If/when our services become available, you will be contacted. 

    Alternatively, you can call our sales team on 0800 183 1234, and if we haven't sent one recently, we will arrange a spotter to come and investigate the area and the property for serviceability. 

    Hopefully we'll be able to have you join us soon. 

    • Paulcanning's avatar
      Paulcanning
      Joining in
      3 years ago

      I'm Aware not all areas have it, but with them digging up my pathway outside my house i thought you might have an update as i have registered 

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        3 years ago

        I can see that you have your own thread raised on this same query Paulcanning 

        The team might be able to assist further with your query as you've given more detail, but we will be in touch when we are accepting new installs in your area as you have stated you have registered. 

  • KalikaAWH's avatar
    KalikaAWH
    Tuning in
    2 years ago

    Hello 

    there is a block of 5 flats. 3 are connected and 2 arent. why is that? 

    Can you share some insight as to why this might happen. 

    Thanks 

    Kalika

  • MiloK's avatar
    MiloK
    Joining in
    2 years ago

    Hi,

    So I am back to post in this topic again.

    I was talking to my neighbour, lives in the same street, same post code etc. I am number 6 he is number 11.

    So why am I back?

    The reason is they had a cable pulled to there property and are on your Gigabit broadband offering!

    Can someone get back to me again on this and run some checks for me.

    Cheers 


    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 years ago

      Hi MiloK 

      Welcome back. 
      Sorry to hear that you're still querying your properties serviceability. 

      Have you spoken with our new sales team to see if your property is now serviceable? They're available Monday - Friday this week between 8am - 8pm on 0800 183 1234. If there hasn't been a site survey recently, then this might be able to be request, but the new sales team will have that information to provide. 

      • MiloK's avatar
        MiloK
        Joining in
        2 years ago

        Unfortunately my call seems to have been a waste of my time, just as it was previously.

        The gentleman I spoke with took my post code and said my property was "not serviceable"

        I explained about my neighbour at number 11 having a cable pulled and now getting your Gigabit broadband offering.

        He could not explain this and said he would ask about getting someone to pop out and do a site survey and asked if he could put me on hold whilst he checked.

        I was on hold for about half an hour and then the I was cut off!