Cable my street
Hi I'm just wondering if I could get some information if it's likely my street will be cabled in the near future? I noticed there's some cables being installed a street over and further back from the...
Forum Discussion
Hi,
So I am back to post in this topic again.
I was talking to my neighbour, lives in the same street, same post code etc. I am number 6 he is number 11.
So why am I back?
The reason is they had a cable pulled to there property and are on your Gigabit broadband offering!
Can someone get back to me again on this and run some checks for me.
Cheers
Hi MiloK
Welcome back.
Sorry to hear that you're still querying your properties serviceability.
Have you spoken with our new sales team to see if your property is now serviceable? They're available Monday - Friday this week between 8am - 8pm on 0800 183 1234. If there hasn't been a site survey recently, then this might be able to be request, but the new sales team will have that information to provide.
Unfortunately my call seems to have been a waste of my time, just as it was previously.
The gentleman I spoke with took my post code and said my property was "not serviceable"
I explained about my neighbour at number 11 having a cable pulled and now getting your Gigabit broadband offering.
He could not explain this and said he would ask about getting someone to pop out and do a site survey and asked if he could put me on hold whilst he checked.
I was on hold for about half an hour and then the I was cut off!My apologies that your call was on hold for so long and cut off without an answer.
There can be many reasons as to why your neighbours are able to have a service but your property cannot. A site surveyor would be able to make this decision if one has not been out recently. If there has been one recently, who has already advised serviceability was not possible, then unfortunately there would be nothing further we could do until what ever was needed to allow an install was worked on. There would be no guarantee that serviceability was possible and no timeframe for any works that were needed that we or the team could advise you.
Have you been able to call the sales team back to see if someone could go out to check serviceability?