Forum Discussion

Salmon911's avatar
Salmon911
Joining in
3 years ago
Solved

Brown box cover

Hi, i have noticed the cover to my brown external box is missing, exposing all the wires. Not sure how long its been like this but everything is still working fine. Is it possible to have a cover sent out to replace it? Thanks

  • Steven_L's avatar
    Steven_L
    3 years ago

    You wont need to be at home for the appointment to go ahead Salmon911, as its only exterior work that needs to be carried out. 

    Regards,

    Steven_L

  • gazman69's avatar
    gazman69
    Joining in
    2 years ago

    Hello

    My brown box cover is also missing in action. Any chance I could get a replacement?

    thanks.

     

    • Zach_R's avatar
      Zach_R
      Forum Team
      2 years ago

      Hi gazman69,

      Thank you for your post and welcome to our community forums. We're here to help.

      I'm sorry to hear and see that the cover on your external omni box appears to be damaged/removed. I'm going to send you a private message in a few moments. Please respond to this when you can and we'll proceed from there.

      Thanks,
       

    • Zach_R's avatar
      Zach_R
      Forum Team
      2 years ago

      Hi gazman69,

      Thank you for getting back to me via private message so that we could look into this for you. As we discussed there, a technician visit has now been scheduled and booked.
       

      I'm unable to confirm the date/time of the booking publicly, but this can be checked and managed via the My Virgin Media online account. It may not appear straight away, but after an hour or so it should update and show it.
       

      A fault technician visit is free of charge unless one of the below instances apply:

      •    You are not present for the technician visit - not applicable for external works provided the equipment can be accessed.
      •    The fault is due to your own equipment.
      •    The fault is due to damage caused by yourself or someone at the premises which we were not aware of.
      •    The fault is due to theft, loss, or removal of equipment.
       

      If any of the above apply, there will be a £25 charge which will be added to the next monthly bill.
       

      You can find more information about this here.


      Let us know how the visit goes either way.


      Thanks,