Forum Discussion

Bm91's avatar
Bm91
Joining in
11 months ago

Brown box broken, wires exposed

The outside brown cable box is completely broken and has come off.

It was never upgraded when I joined Virgin earlier in the year and is an old Cable & Wireless box cover. Now all the internal wires and connectors are exposed to the elements. I'm concerned it's affecting the service. 

How do I go about arranging for a new box to be fitted please?

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Hi Bm91,

    Thank you for your post and welcome to the community. 

    We can certainly look to get an engineer out to investigate this. 

    I will private message you now to confirm your details. 

    ^Martin