Customer service phone number is appalling, it’s utterly impossible to get anywhere with it.
Can anyone advise re how to get Virgin to sort replacement covers for external wall brown boxes, and rationalising the forest of cables, some of which seem redundant now?
Forum TeamHi ViviM👋
Sorry to hear you’ve had a difficult time reaching us about replacing your brown box. We understand how frustrating this can be, and we’re here to help.
To assist you further, we’ll need to access your account and get everything sorted for you. For security purposes, we’ll need to ask you a few questions first.
We’ll send you a private message, so please keep an eye out for it.
Thank you for your patience—we’ll make this as quick and easy as possible!
