Broadband Upgrade not Honoured
Hi,
On Tuesday I logged into my Virgin account and saw an offer to increase my broadband speed from M350 to M500 for £4 per month. I did this online and shortly received an email detailing the new changes and price.
This morning, I received an email telling me there was a problem with the order and to call 0800 064 3830 which I did. I was told there is no record of my order. I asked if I should resubmit my order but was then told that I’m not eligible for that deal. They tried to transfer me to Sales but after waiting in the queue I got cut off.
I called via the usual contact number and spoke to somebody who said there is no record of my order as it takes 14 days to appear on the system. I think this is incorrect, as the change normally takes 14 days.
So I don’t think this is going to happen. The offer is still there and I’ve just received a text from Virgin that takes me to the offer.
Is it possible for someone here to look into this and confirm it will happen?