Hard as it may be to believe, this year VM Customer Service has taken a considerable turn from the worse, we have moved from utterly dreadful to shockingly ghastly.
The door to door sales team draws pre-order complaints weekly and telephone support / sales almost hourly. Even Bashar al-Assad would be hard pushed to make account management matters more unfriendly for customers.
That in 2024 a telco / ISP does not support automation of online order from the website is shocking, even in the 1990s Compuserve and AOL did not require one to pick up the phone to speak to a pigeon English off shore service desk to place and order or to cancel a service.
The day Openreach build another 1000m of FTTP and cover our street will be a day for champagne.