Broadband upgrade has changed TV package
I signed up to a contract in Jan 2023, which has 18 months to run; 350MB plus Maxit TV and phone line etc. On Friday afternoon I get a text from Virgin offering me the change to upgrade my Broadband...
Forum Discussion
Maxit TV is now a legacy package, so any change to your package will replace it. However, the equivalent package is Mega TV, not Mixit TV. The only difference with Mega TV is the TNT Sports channels are no longer included.
Thanks. Maxit may be legacy but I still had 6 months of my contract to go on it so I don't see how Virgin can remove it, that's breaking the contract. All I did was sign up for broadband upgrade yet they downgraded the TV element, when no TV changes were part of the broadband upgrade. It makes no sense why they did that.
--kyezer-- wrote:Thanks. Maxit may be legacy but I still had 6 months of my contract to go on it so I don't see how Virgin can remove it, that's breaking the contract. All I did was sign up for broadband upgrade yet they downgraded the TV element, when no TV changes were part of the broadband upgrade. It makes no sense why they did that.
You can keep legacy items until there is a change in your package. ANY change to your package will result in legacy items being replaced, as they are effectively no longer sold. It is stated in Virgin's Terms & Conditions of service, & is not a breach of contract.
It doesn't state that in the terms they sent me - if they had I wouldn't be querying it. Plus the fact is I never signed up to anything apart from the Broadband change. Why would a business upsell something and downgrade something in conjunction without making that explicitly clear - it would only ever result in dissatisfied and confused customers.