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Chaoschick86's avatar
Chaoschick86
Joining in
3 months ago

Broadband help

Hi, I have the Hub 3 I’ve had it since may it started out alright but now it never seems to work! My computer is at the bottom of the stairs which sometimes will work other times it doesn’t, my bedroom is opposite the living room where my hub is but again sometimes it will work other times it won’t and the wifi will cut out constantly, I can’t get wifi in my daughters bedroom upstairs nor in my sons room which is downstairs, every time I do speed tests it tells me the speeds are super fast and everything is working fine yet I can struggle to open an email sat beside the hub!! Can anyone please help I don’t know what to try? Or if it’s the actual hub that doesn’t work?? 

3 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    In our home there is zero chance that one VM Hub or one Wi-Fi Router of any make could be expected to cover the entire property.

    We have a Hub 3 in Router mode,  plus we have a two Wi-Fi Access Points, with Wi-Fi being available from 3 points in the house we have good coverage of all the downstairs and all the upstairs rooms + into the garage.

    Sometimes the answer is the most obvious one, invest in a suitable Wi-Fi system to fit your needs.

    • Chaoschick86's avatar
      Chaoschick86
      Joining in
      3 months ago

      Ok thanks for your reply , I’ve had many different broadband providers previously and have always had internet using one standard hub throughout the house, I didn’t realise I would only get internet in one room using virgin. 

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    3 months ago

    Hi Chaoschick86,

    Thanks for your post and welcome to our community.

    I'm sorry to hear you're having some issues with the broadband service. 

    I'll send you a private message now so I can help 😊

    Please look out for the envelope in the top right of the page and pop back to me when you can.