HI, My daughter has just received a letter from BPO Collections stating that she owes VM money, She is currently out of the country but I understand that she used VM while at Uni but is adamant that the account was closed and router returned months ago ( she left uni last July) and has had confirmation that the router was received and the account was closed. Is this a scam? Are BPO a genuine company, A google of them seems to suggest both. Any idea where to go from here
People often think that closing an account is the end - but not necessarily as the final bill is generated after closure. So, unless the Direct Debit is kept alive until after the final bill is settled, VM cannot get paid and gets BPO Collections (a genuine company) to recover the debt. Your daughter should contact VM to resolve this.
Your daughter should contact VM to resolve this.
I'm not so sure about this specific bit. If an account has exhausted VM's collections process, they may have sold the debt to an external DCA (in this case, BPO) and thus no longer have any interest.
BPO should be able to provide some basic details as to the alleged debt, to hopefully ascertain the legitimacy - or otherwise - of the claim.
