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Shonathomson82's avatar
Shonathomson82
Joining in
10 days ago

Black Friday Deal

I was offered an upgrade online via My Account. I currently pay £52 a month for TV and broadband 350.

The offer I received was TV, broadband and Sport for £55 

Received confirmation today advising a price of £155

Spent the night on the phone via text to virgin helpline and was offered my previous package for £63 but they were unable to process due to an issue and was advised to contact them again tomorrow.

Anyone else not receiving the package advertised at the advertised price?

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    10 days ago

    Hi Shonathomson82,

    Thanks for your post and welcome to our community.

    We're very sorry to hear about the conflicting information received for the online offer.

    We've taken a look at things from our side, and can see you have spoken to the team today. Is this now resolved?

    Please pop back to us when you can.