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Shonathomson82's avatar
Shonathomson82
Joining in
3 months ago

Black Friday Deal

I was offered an upgrade online via My Account. I currently pay £52 a month for TV and broadband 350.

The offer I received was TV, broadband and Sport for £55 

Received confirmation today advising a price of £155

Spent the night on the phone via text to virgin helpline and was offered my previous package for £63 but they were unable to process due to an issue and was advised to contact them again tomorrow.

Anyone else not receiving the package advertised at the advertised price?

1 Reply

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  • Vikki_M's avatar
    Vikki_M
    Forum Team (Retired)
    3 months ago

    Hi Shonathomson82,

    Thanks for your post and welcome to our community.

    We're very sorry to hear about the conflicting information received for the online offer.

    We've taken a look at things from our side, and can see you have spoken to the team today. Is this now resolved?

    Please pop back to us when you can.