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Oxostreener's avatar
Oxostreener
Joining in
14 hours ago

Black Friday Deal

I am an existing Virgin Media broadband customer. I upgraded & received the following email confirmation. The order doesn't have a house number, just street name, town and postcode. Is this going to be a problem? Many thanks

Order reference:

CH*****

Order date:

Thursday 20 November 25

Virgin Media main services:

Broadband Installation, Mega TV, M500 Fibre Broadband, Stream TV Box, Virgin Media WiFi Hub

Installation address:

*****

Estimated activation date:

Thursday 27 November 25

 

1 Reply

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    7 hours ago

    Hi Oxostreener 

    Welcome to our forums and sorry to hear you received this off the back of a contract renewal. We can understand your concern and we want to best help. We are sending you a private message to best look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,