I've subscribed VM last Nov, with Black friday deal that stated 3 months free. The contract states I have to pay from 4th month, but they charged me starting from the first month. I've tried to contact online agent... but keep me waiting last sat and today, mentioned "today is busier..."
where should I contact VM to confirm the payment?
Hi kkkyyy,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear that there's a complication and dispute with your billing and payments. To clarify, are you stating that you were advised as part of the offer that you'd get three months of the bundle for free? Or are you referring to the date of each month when you'd be expected to make the payment?
Thanks,
on my contract
Monthly cost breakdown
These are the costs you'll be asked to pay monthly, including the price payable following the expiry of any applicable offers / discounts.
Your initial monthly service cost is £0.00*
You have 2 promotional offers / discounts that will affect your future price, they are:
Your monthly cost from month 4 will be £32.50*
Your monthly cost from month 19 will be £55.00*
Prices may rise during your contract
but it started to charge me since first month
Hi kkkyyy,
Thank you for the above clarification, so we can have a look into this for you, please look out for the white envelope to join a private chat.
Regards
Paul.
