Forum Discussion

Broomfield's avatar
Broomfield
Just joined
10 days ago

Black Friday deal disaster

I recently upgraded to a Black Friday deal that was to include an increase in broadband speed, Sky Sports, keep my TV and anytime call package and an additional box. After contacting customer service to enquire why my additional box hadn't arrived, they told me its not included, despite me having the contract details in front of me.

Felt I had no option other than cancel, trying to get someone to understand me was difficult, all I wanted was to remove the deal and go back to my old deal, nope not that simple! Have to cancel my services and rejoin after 31 days, so I have had enough and turning my back on VM.

Why does it always have to be so difficult to deal with this company? and yes I have worked with VM in the past but it seems to have gone down in my estimations.

1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    10 days ago

    Hello Broomfield

     

    It's disappointing to hear of the package issues and problems getting these resolved via the team, we understand the frustration this can cause and appreciate you raising this via the forums. Welcome to the community.

    Have you spoken to the team to give your 30 days notice or request the cancellation? The issue with cancelling now is the Black Friday deal may not be available at the time you look to re-join (if you decide to re-join)