Fontayne
5 months agoJoining in
Billing
I was over charged while on a bundle package. I chose to leave due to being owed £100s. I have recently received a email asking to contact customer services after an investigation showed that my deal was changed without my knowledge and that more information is needed. But no one from virgin media is available to take my call. I am being told over and over again that “I can’t connect you to that department”. I want to know how can I speak to someone about this, I feel like I am being avoided, especially as I only have 28 days to contact the team before my investigation/complaint is closed. I would like a number that allows me to speak to someone who can deal with this complaint effectively.