Billing
Hello.
My latest bill received today shows I've been charged £94. According to my contract, having been charged $45 for the last 18 months, I should now be charged £79 from 24/2/24.
Can anyone advise why I'm being charged more than I should?
Forum Discussion
8 Replies
Hi Meng
VM charge a month in advance. You should check the billing period dates shown in the top right hand corner of your latest bill.
My bill shows £94 for 25th February to 24th March, so yes a month in advance, but my contract says it should be £79, not £94.
- Steven_L
Forum Team
Hey Meng,
Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your billing at the moment.
Does your online bill show any extra charges for the billing period? Have you ordered any pay-per-view movies or events?
Kind Regards,
Steven_L
No and no. The £94 is listed as "Main" with no add-ons.
- Steven_L
Thanks for coming back to us Meng. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
