I have just recieved a email stating I have a outstanding bill, My bill this month will not come out till the 30th as my billing date is the 28th, I can see the last payment was taken from my bank, When i try to check the online account its says oops soemthing went wrong, so any ideas

Just spoke with Virgin, email sent out in error to customers with certain payment date which I assume is 30th,

I've received the exact same email as well and I know all my bills have been paid on time.When I've tried contacting virgin media via their phone line and have the automated assistance and I enter both my account number and home phone number they say neither are recognised and I can't proceed to ask for help.When I login to my account online it also just says oops something went wrong.Could a member of the moderation team please let us know if this is a wider issue on virgin media end?

Yes, I got the exact same message and the error code when I tried to check my account. Not due till the 30th of the month as well, and the amount was wrong for my usual monthly fee.

Yes Ive had this email too, stating that I have an outstanding balance of my usual direct debit amount, which has been set for the 28th of the month for years without any issue!!!! It's not even reached that date yet and as that date falls on a weekend this month, it will automatically get paid on Monday 30th so its clearly a balls up by Virgin Media's system and the added pay now to avoid charges is a joke!11 They can sod off!!!

Thanks for letting us all know. I tried in vain to speak to a human, but the AI system was even harder than getting past a Doctor's Receptionist!!! Gave up after 5 attempts.

billing email | Virgin Media Community

17 Replies

scashman
Tuning in
15 days ago
14 hours later and not a single official response, why is it so hard to say, sorry we messed up, does the CEO get one less gold ferrari for admiting guilt
- Martin_N
  Forum Team
  15 days ago
  Hi scashman,
  
  Thank you for your post. We're sorry that you have had that email.
  
  We will private message you now so we can check over this for you.
  
  ^Martin
  - martymart
    Dialled in
    13 days ago
    
    Dosn't answer the question of why many of us got a snotty e-mail on Friday when the billing date is Saturday. Direct debit taken today on a Monday with no problem as usually happens when the billing date is at the weekend.

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billing email

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