I have just recieved a email stating I have a outstanding bill, My bill this month will not come out till the 30th as my billing date is the 28th, I can see the last payment was taken from my bank, When i try to check the online account its says oops soemthing went wrong, so any ideas
Yes, I got the exact same message and the error code when I tried to check my account. Not due till the 30th of the month as well, and the amount was wrong for my usual monthly fee.
I've received the exact same email as well and I know all my bills have been paid on time.
When I've tried contacting virgin media via their phone line and have the automated assistance and I enter both my account number and home phone number they say neither are recognised and I can't proceed to ask for help.
When I login to my account online it also just says oops something went wrong.
Could a member of the moderation team please let us know if this is a wider issue on virgin media end?
Just spoke with Virgin, email sent out in error to customers with certain payment date which I assume is 30th,
Thanks for letting us all know. I tried in vain to speak to a human, but the AI system was even harder than getting past a Doctor's Receptionist!!! Gave up after 5 attempts.
I had the email as well - I'm looking forward to the apology (and compensation for the aggravation?).
I've had the same. My bills are paid and up to date and I keep getting error messages when trying to load the bill but eventually it loads to say "Paid" so I'm assuming it's an error. My payment date this month is 30th too.
Yes Ive had this email too, stating that I have an outstanding balance of my usual direct debit amount, which has been set for the 28th of the month for years without any issue!!!! It's not even reached that date yet and as that date falls on a weekend this month, it will automatically get paid on Monday 30th so its clearly a balls up by Virgin Media's system and the added pay now to avoid charges is a joke!11 They can sod off!!!
I received the same. After many attempts on the phone gave up trying to talk to a human. Finally got through on their website to a live chat. Informed everything OK and to ignore the email. I asked for a confirmation email and was told this isn't possible, take a screenshot of the conversation! If Virgin carry on not letting customers speak to anyone I for one will not be renewing. Shocking service.
My experience is exactly same as above. Paid for years by DDebit - usually 28th of the month. This month ( june) is due on 30th....yet like others i received an email this morning saying a payment was outstanding.
Unlike others i didnt even try to get in contact/ automated systems etc. I just came to this forum to find confirmation that it is a Virgin error.
Thanks to all of you taking trouble to post which reassures me it is their fault not mine!!
Regards to all.
Yep - exactly the same for me. Again DD date is 28th of the month, which for this month (June) changes to Monday 30th. They really are appalling aren't they!
As DJW13 Said;
"I had the email as well - I'm looking forward to the apology (and compensation for the aggravation?)."
I hope Virgin / O2 are going to report themselves to Ofcom and ICO.
