Forum Discussion

Arloblue's avatar
Arloblue
Settling in
2 months ago

Billed twice

Hi there

I’m having an issue with a recent payment on my Virgin Media account.

I have not set up a direct debit. my account still shows the option to set one up. However, a payment was automatically taken from my bank account this morning, even though I had already made a manual payment a few days ago.

Could you please clarify:

Why was money taken automatically if no direct debit is set up?

Since I’ve now effectively paid twice this month, will the overpayment be credited to next month’s bill or refunded?

Thank you

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Arloblue 👋.

    Thanks for reaching out to us, sorry to hear of the issues you have had with a bill. Could you please join me in a private message to look into this with you. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina