Bill

Are there any particular charges on your bill breakdown that you're not sure about?

The most common explanation for a jump in monthly charges would be the bill covering the end of a promotional discount, and thus an increase in costs after that.

Hi sarahlouiseg78, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear your bill was higher than expected. It sounds as though you reached the end of your discount period. When you join us as a new customer, or re-contract as an existing customer, you'll usually be on a welcome/promotional offer. When this offer ends, you'll revert to the standard package price for the bundle.

The cost of this will be listed on your contract and the end date of the discounts is listed on each bill. We also send out an End Of Contact Notification to you before your contract comes to an end highlighting the new price and also any offers that may be of interest. 

We're always happy to review your package and cost though. If you'd like to negotiate a renewal offer, please get in touch with the team on 150 / 0345 454 1111. 

Many thanks,