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judge213's avatar
judge213
Tuning in
1 month ago

bill overpayment

Hello,

I accidentally paid my bill in November twice. The overpayment does not apply to the balance of my next bill. How can I claim back the extra payment or apply it to a future bill?

Cheers,

Hua

4 Replies

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  • Michael_M's avatar
    Michael_M
    Icon for Forum Team rankForum Team
    1 month ago

    Hi judge213, 

    If you made two payments in November, don’t worry, the extra amount won’t be lost. When an account receives an overpayment, it’s automatically added as a credit balance. This means the extra payment will sit on your account and be used to reduce future bills. If you would like us to look into the account for you and explain further, we can send a private message to you and go through our security process and once that is passed we can find out more and explain further or rectify the situation. Just let us know, we are here to help 

    • judge213's avatar
      judge213
      Tuning in
      1 month ago

      Hi Michael,

      Thanks for the prompt reply. The issue is that the extra amount was not shown as credit in the next bills. And I still need to pay the next bills in full. Feel free to send me a private message to further investigate.

      • Muhammod_I's avatar
        Muhammod_I
        Icon for Forum Team rankForum Team
        1 month ago

        Hi judge213,

        Thanks for letting us know about this.

        We'll be sending you a private message shortly so please keep an eye on your inbox for this. This is located in the envelope icon on the top right of the page.