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Madiharashid1's avatar
Madiharashid1
Joining in
11 months ago

Bill issues

Hi i had 18 months contract with virgin media which was ending on 20th June and I called virgin media last week off May to cancel contract and my bill used to be £40 a month then 18th June virgin media customers service called me and gave me new deal and I been told this is new contract and price will be £25 for volt M350 broadband only and agreed for new contract but my previous contract ended now they charging me £72 one payment and £58 one payment total £130 for 1 month bill when I try to talk with virgin media customer care they saying I have no new contract singed with virgin media but have 2 emails which confirms that my new contract singed on 18th June when I tell them they cut off my calls don't know what are they playing time is very hard and can't afford to pay £130 which they trying to rip me off anyone can help me with this please 

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    11 months ago

    Hi Madiharashid1,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm very sorry to hear that there appears to be a dispute with your package and some recent billing. I'm going to send you a private message in a few moments, so please respond to that when you can and we'll take a closer look at things.

    Thanks,