Forum Discussion

sean1994's avatar
sean1994
Joining in
12 months ago

Bill Increase

My bill has gone up whilst I am in the middle of my contract. it was £44 now paying £47.87 i cant afford that i dont work I'm on benefits please some help me 

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    12 months ago

    Hi sean1994

    Thanks for your post and welcome to our community.

    We're sorry to hear the cost has increased unexpectedly.

    Has this increase happened this month?

    If so, this will likely be due to the April price rise we have recently had.

    You should have received a notification to advise of this. 

    Please pop back to us when you can. 

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        12 months ago

        We are very sorry.

        We do have an essential broadband package that you may be eligible for.

        There is more information here 

        You can sign up for this via the chat option on that website. 

        If you do have any further questions or concerns, please pop back to us and we would be happy to help. 

  • sean1994's avatar
    sean1994
    Joining in
    12 months ago

    i wqas paying £44  now im paying £47.87 i really cant afford it im on benefits as well can someone help me plz