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moghm's avatar
moghm
On our wavelength
19 days ago

Bill help

My bill has incresed suddenly from £31 to £35. I have tried over an hour on the phone line to try and speak to someone to try and understand it. Inspite of the highly inadequate virtual assitant phone system saying that they are going to put me through to someone it just end up going back into a loop. I would like to speak to some one to undersatnd why my bill had gone up? Many thanks

1 Reply

  • Hi moghm, 

    Thanks for your post and welcome to our community. 

    I'm sorry to hear your price has increased unexpectedly.

    I'd be happy to look into this for you. 

    I'll send you a private message now. 

    Please look out for the envelope in the top right of the page and pop back to me when you can.