Forum Discussion

HughJarsse's avatar
HughJarsse
Knows their stuff
4 months ago

Bill gone UP, despite negotiating a new contract for LESS!!

OK, contract ended next month, and managed to get the same deal on a lower price, for next 18 months. Paperwork done, and emails received saying all is sorted. Yet, have now received a bill for MORE than the agreed new deal, in fact 60% MORE!!. (£160 instead of £100) for the next month!! 

So, looks like I will be cancelling, (within 14 days cooling off period) and moving somewhere else. Rip off VM. 

 

  • Hi HughJarsse 

    Thanks for posting and welcome back to the community.

    This is either going to be;

    1) The new deal hasn't started yet and so thus the bill has been produced before it has

    2) It's not gone through.

     

    We'll send you a PM now to discuss further.

    • HughJarsse's avatar
      HughJarsse
      Knows their stuff

      Hi John, 

       

      Reply sent, with requested info.

       

      Regards,

  • Exactly the same thing has happened to me. I have contacted VM and told to wait wait 3 days but I ordered my new contract 4 days ago