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RainyB's avatar
RainyB
On our wavelength
2 days ago
Solved

Bereavement transfer

Hello, my dad passed away in May. I have filled out a transfer form to transfer the Virgin Media account into my mum's name. The TV, landline and broadband package will remain the same, to the same home address, same email address and same bank account (but now in my mum's name). Today, I've had an email but I don't understand. It mentions my dad's contract ends in August 2026 and he was paying £76 per month, but not to worry as Virgin will apply a £45 discount for 15 months. But she will be billed £76 a month for the new account being in her name. Does this mean she will be paying two contracts simultaneously? £31 a month for dad's and £76 a month for herself. I think that's shocking if that's the case because of a bereavement.

  • Thank you the issue has now been resolved. Mum's name has been transferred and she will only be paying for one contract, not two. The way the initial email was worded was not clear at all. But all sorted now, the bill per month will be the same as it was before dad died 🙂

3 Replies

  • Thanks for coming back to me via our private messaging function RainyB, and I'm pleased to hear that this matter has since been resolved.

    Do please feel free to report back to our Community Forums if you require any further help or assistance with the services moving forward.

    Thanks,

    David_Bn

  • RainyB's avatar
    RainyB
    On our wavelength

    Thank you the issue has now been resolved. Mum's name has been transferred and she will only be paying for one contract, not two. The way the initial email was worded was not clear at all. But all sorted now, the bill per month will be the same as it was before dad died 🙂

  • Thanks for reaching out to us RainyB, and welcome back to our Community Forums!

    We're so terribly sorry to hear of your Father's passing and send out sincere condolences to you and your Mum at this difficult time.

    We would not expect a user of our services to pay for two contracts at the same address, nor would we expect a payment for an account after we have been informed that the account holder has passed.

    Do please check out the envelope in the top right hand corner and we can look into both accounts held to see exactly how the land lies and can also link in with our Bereavement Team if this is required.

    Thanks,

    David_Bn