Bereavement-need to manage account remotely
Hi
Reaching out to Community gurus for help. Am representing my late father-in-law. (Passed away in July) I know about the bereavement form and will complete and submit asap. The intention is to continue same package, and bills will continue to be paid from same bank account. (Was joint but now in his wife’s name) However, have some queries before submitting the form:
1. I’ve been able to change the password to log into the Virgin Media app on his iPad. However, his Virgin email is currently “unavailable”. This is message received when trying to access from Virgin Media site. I think this was due to him fiddling with the settings months ago. (Last email received in April)
2. My mother-in-law is 89 and totally incapable of managing the account, so I need to use my details and email as the new account holder. Is that permissible in the circumstances? (I live 200 miles away but can manage account remotely)
3. The bereavement form asks for an account password to be created. Am I meant to include this in an attachment? Would this replace the one I’ve created in step 1 above? Conversely, is this the one to be cited this when phoning Virgin?
4. When I logged into the Virgin Media webpage, it advised that he’s out of contract. I’m happy to take one of the deals proposed so, all other things being equal, can I do this after the bereavement form is processed?
I can provide his credentials if Virgin team can set up chat link to advise next steps.
(I exhausted all the phone options s yesterday but impossible to speak to anyone)
Many thanks