Being made homeless, yet still expected to pay cancellation fees

I spoke to virgin media today on the live chat to explain that I've been given a section 21 as the landlord is selling the property. The council are putting me up in a hotel on the 15th October as I'm going to be deemed homeless, but I was told I would still have to pay a ridiculous EDF which I simply can not afford! I'm going to be homeless which is through no fault of my own & obviously can't take the services with me, it's not like I just don't want to be a customer anymore! If I was being housed I would just move my services but they have no housing available. I have 4 children including 2 with additional needs & an 8 month old baby, I have enough stress to deal with without this! If other people can have their fee's written off, then I would hope the same could be done for me. I have been a loyal customer for a long time, have never missed a payment but unfortunately this is just something that's out of my control & I'm hoping you will help.

These s21 EDF situations are always a good test of Virgin Media Ltd's Better Connections Plan statement that

"Becoming one of the most ethical companies, globally, is the right way to do business." 

https://www.virginmedia.com/sustainability

Let's see if it passes or fails here. 

Facing similar problem, being evicted next month 9th October and force to pay a large sum of money for EDF and I dont think I can afford that amount - I told the web chat person about my situation and seem like he does no care. I rather stay as customer than pay that large sum. Anyone can help please.