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TomDru's avatar
TomDru
Joining in
10 months ago

Avoid Virgin Media - staff lie do not care

I was told i would receive a promotional offer for the duration of my contract when i was upsild to a bigger package. I upgraded and 3 months later my bill has doubled. The virgin media staff confirmed their colleague lied to me but thats why they send emails. I said i agreed to the package over the phone after being lie to. She said sorry but i must pay £850 to cancel or must stay on this inflated package for the next 18 months!! Absolute con artists!! But because their staff are all based in the Phillippines they simply do not care

  • Hi TomDru

    Welcome to the Community Forums.

    I'm really sorry to hear there's been a pricing issue with your current contract. I'll be happy to help and get this sorted for you.

    I've dropped you a PM so I can take your details.