Forum Discussion

TotalLoss's avatar
TotalLoss
Joining in
4 months ago

Auto Compensation not credited.

Hello,

I experienced a total loss of services between october - december last year. I raised several complaints about this and was told I would get auto compensation. We are now in February and I still have had nothing credited. 

I chased this up a few times on live chat and they have not been helpful at all.

My WiFi was down for 48 days and also had a minimum of 13 missed engineer visits (Same day notice). I have calculated it and the amount I am due is £845.43.

Is someone able to help/offer me some advice?

Thanks

2 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    4 months ago

    If you have raised complaints to VM (without success) your next step would be to go to the ombudsman.

    The process is explained below

    https://www.commsombudsman.org/our-process

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    4 months ago

    Hi TotalLoss thanks for posting and welcome to our community.

    Sorry to hear you were without service for such a long period of time. And sorry to hear of the missed appointments. And any inconvenience your whole experience may have caused. So that I can take a look on your behalf, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee