Are early disconnection fees waived if your are moving overseas?
I cannot find any reference to early disconnection fees if you are moving overseas
are these waived?
Forum Discussion
I think the answer to that is a no
https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees
AFAIK, VM offers a rebate on early disconnection fees only if the customer is moving within the UK to a place which VM cannot service and the customer provides proof of the new address.
Hi, Shelley8.
Thanks for taking the time to join our help forums and make this post, welcome to the VM community.
As per our policy when you're still in contract and moving to an non-UK address our termination fees would still apply for the remainder of your deal with us as goslow has pointed out above.
You may view more on this page here regarding EDF charges and when the waive-off rule applies, hope this helps.
Feel free to ask if you have more questions or concerns, happy to assist you.thanks. due to lack of flexibility i will not renew my contract. every time i come up for renewal you only ever upsell me. you never let me go for a lower package. you have removed your cap on EDF and you are not able to accommodate people who may need to move country unexpectedly. so now after 10 years of being a customer, i cannot stay and I am unable to recommend you to anyone i know. pity as the regulators fined you for the very reasons i am pointing out here
A minimum term or 18 or 24 months is the norm for ISPs as are EDFs if you fail to complete the minimum term.
If you want the flexibility to move at short notice, and avoid EDF, you should seek out a 30 day rolling contract from an ISP.
VM claims to offer one
https://www.virginmedia.com/broadband/rolling-contract
although it may be a fictional offering which isn't really available/offered when you try to ask for it
You may well pay a higher setup fee and higher monthly package price, compared to a regular VM contract, but you can leave with 30 days notice and no EDF
Jeepers. Thinking of giving VM a go for a couple of months as a new customer on a rolling contract at a slowish M125?
Well let's see...
2 x £49 for two months M125
£45 rolling contract fee
£35 setup fee.
That'll be a grand total of £178 guvnor.
(Now broadband's rolling contract equivalent (FTTC) is £116 all in for two months).
I make no claim for VM's 30 day rolling contract offering VFM, only that it might theoretically be available.
IIRC some past info from another 'VM-has-failed-to-install topic', I don't think the Now Broadband offering was universally available and will be very dependent on area as to what speeds are available.
The last time I scanned VM's broadband-only offerings, they all seemed to be 24 month contracts which would make any EDF even more punishing if cancelled early.
