Appalling service after death of account holder

Guessing what a fiasco it would be i put off notifying VM of my wife's death. Unfortunately I had to let them know to be able to contact them to have service and contract issues resolved. All I wanted for the account name to be changed to my own. How simple surely?

The bereavement team assured me that there would not be a problem and that they would simply transfer my late wife's account over into my name and that the contract and service would remain unaffected.

What a mistake, although they have a dedicated bereavement team, 3 months later and after numerous standard copy and paste non personal replies and simply being cut off on the phone if the problem was too difficult for them to deal with I still have unresolved problems.  

This seems to be an all too common experience on this forum

Although the account has now been transferred to my name if I log into my account it states I am out of contract, it cant give me details of my package and I cannot get Netflix activated by anybody it seems although I am paying for it but have not been  able to access it for 3 months.

I so wish I had taken the alternative action when I notified VM of my wife's death and simply closed the account. I  presumably would have then received a more responsive service opening a new VM account in my own name

I hope more recently bereaved partners do read this and the numerous other complaints about this subject on this forum and learn by my mistakes.

By far the best result would be for customer services to contact me to close the account so I can move  to another provider that shows some compassion to its customers