Appalled by service

Hi

I also have a problem getting a Netflix activation.  I have Netflix Premium as part of my contract.  Joined on 6th October from Sky after 20 years and I am regretting my choice as this is not the only issue I have had.  To date, still no activation email.  I have chased numerous times and been told it has been escalated, passed to the IT team, passed to the Netflix team; wait 3-5 days, wait 10 days, you will receive an email, you will have a response to your complaint via email in 24 hours …. And still none of the promises have come to fruition.  Can you help me at all please?.

Same problem here too - someone private messaged me for some details but I’ve had nothing further - over 4 weeks into my contract and no joy anywhere getting Netflix sorted it’s ridiculous!

You have 14 days to cancel from the date of installation go live.

I gave up VM TV a long time ago as I can get better service elsewhere to be honest.  However I must admit the Broadband service is very good, and I very, very rarely ever have to contact VM, so that's a plus point.  I only have the Broadband service btw.

Thanks so I can’t even cancel now as it’s been 4 weeks …. Ridiculous I’ll be moving away as soon as the can at this rate!

I still have had no activation email.  Netflix was part of my original contract.  I have now signed up separately and it is costing me to do so but I am so fed up with calling and messaging and getting absolutely nowhere.  So far all I have had are two emails telling me well done for adding Netflix to my package - I already had it - yet none have resulted in me getting activation!!  I had Netflix it was stated on my contract as being part of my package, but it is a useless piece of paper if the contract is broken due to lack of access!