Forum Discussion

Lizzyb123's avatar
Lizzyb123
Joining in
2 days ago

Appalled by service

Hi

Wondering can someone help as I am at my wits end? Having moved to Virgin on 6th October so far I have had to contact them multiple times due to lack of Netflix activation and then loss of broadband and TV for 3 days due to an installation error.  I have been told numerous times the Netflix situation is being resolved but nothing.  Last time I asked to also raise a complaint and today got an email 48 hours (not the 24 as I was told) later to say they have resolved the problem - how?  Nothing has changed.  I’ve tried to reach out here too but have also been left in limbo on private message having provided my security confirmation.  The whole move away from Sky after 20 years is starting to feel like a very large mistake.  Can anyone help me?  So far Virgin service has been appalling and I am very much considering my position. 

complaint
Help
netflix

6 Replies

  • Lizzyb123's avatar
    Lizzyb123
    Joining in
    3 days ago

    Hi

    I also have a problem getting a Netflix activation.  I have Netflix Premium as part of my contract.  Joined on 6th October from Sky after 20 years and I am regretting my choice as this is not the only issue I have had.  To date, still no activation email.  I have chased numerous times and been told it has been escalated, passed to the IT team, passed to the Netflix team; wait 3-5 days, wait 10 days, you will receive an email, you will have a response to your complaint via email in 24 hours …. And still none of the promises have come to fruition.  Can you help me at all please?.

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      3 days ago

      Hi Lizzyb123,

      Thanks for posting, and welcome to our community 😊

      Sorry to hear you're having some issues with Netflix, so I can help, I've popped you over a private message to get a few more details.

      Alex_Rm

      • Lizzyb123's avatar
        Lizzyb123
        Joining in
        2 days ago

        Hi I have sent you all the details you requested.

  • Lizzyb123's avatar
    Lizzyb123
    Joining in
    2 days ago

    Same problem here too - someone private messaged me for some details but I’ve had nothing further - over 4 weeks into my contract and no joy anywhere getting Netflix sorted it’s ridiculous!

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    You have 14 days to cancel from the date of installation go live.

    I gave up VM TV a long time ago as I can get better service elsewhere to be honest.  However I must admit the Broadband service is very good, and I very, very rarely ever have to contact VM, so that's a plus point.  I only have the Broadband service btw.

  • Lizzyb123's avatar
    Lizzyb123
    Joining in
    2 days ago

    Thanks so I can’t even cancel now as it’s been 4 weeks …. Ridiculous I’ll be moving away as soon as the can at this rate!