Forum Discussion

Tavis75's avatar
Tavis75
Super solver
10 months ago

Any way to confirm notice of cancellation

My minimum contract period ends on the 18th of April, so I phoned in today to give my 30 days notice of cancellation, obviously the customer service rep asked if they could offer me a deal but I said I wasn't interested so actually got through that process suprisingly quickly. They then said they would put a note on my account that I had given my 30 days notice, which doesn't sound entirely like they'd cancelled it.

Is there any way to confirm that the account will actually be closed in 30 days, other than waiting a couple of months and seeing if I'm still getting billed? Don't have any sort of e-mail confirmation and can't see anything on my online account.

  • Carley_S's avatar
    Carley_S
    Forum Team
    10 months ago

    Hi Tavis75 
    Welcome back to the community forums 

    Sorry to hear that you're leaving us and of your concern that your disconnection was not booked. 
    Did the call end with the agent confirming the date your disconnection would be and advise you of any equipment return information or keeping a landline active for any porting requests?

  • Tavis75's avatar
    Tavis75
    Super solver
    10 months ago

    @Carley_S

    No, I did not get a confirmation of a disconnection date and nothing was said about returning the equipment. It all seemed a bit vague, hence my concerns.

    As I have two V6s, a Hub 5 and a pair of Wi-Fi pods I'm assuming at least some of those are likely to have to be returned.

    • Carley_S's avatar
      Carley_S
      Forum Team
      10 months ago

      Ahh yes, they would need to be returned for sure. 
      Okay, sorry about that. Let's take a look at our side to see what's happened on the account and I'll go over anything that was missed off that you'll need to know. 

      Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.