Another online contract renewal not honoured
I’ve seen this topic raised a couple of times on this forum now. Has anyone been given a satisfactory resolution? I've tried the other communication channels and this is my last hope.
Like the others, I renewed my package online through the website on 02/12/24. I received the usual email from VirginMedia with a pdf confirming the package details and another email with the order number and confirmed the details again. I checked, there were no links or further requests to confirm anything so as far as I'm concerned, the agreement was done. I was on holiday so couldn’t check my account for a while but I’ve checked and found I've been charge nearly double the agreed price, switching me on to the rolling contract for the first month and I'm about to be charged the same thing again.
I contacted VM by the chat and they say they had no record of the order. I phoned them to explain and got nothing useful. I raised a complaint and forwarded them their own emails confirming the package – and the response I got was sorry the order wasn’t processed (don’t know why) and the package is no longer available.
Did anyone get a reasonable resolution from VM? I just want them to put me on the contract that they advertised and they confirmed to me. Also, did anyone get reimbursed for the overcharge? I feel like I’m being overcharged for their mistake.