Forum Discussion

Cubitt's avatar
Cubitt
Joining in
19 hours ago

Another one without a welcome letter....

I recently rejoined Virgin media after an even more infuriating time with another supplier. We're sorted now but I still don't have a welcome letter.  I asked in the local O2 shop to be told that I needed to contact 'the office' to get hold of one.  I've tried the virtual assistant - useless in this case and then tried ringing, but as my query isn't listed anywhere I'm told to have a look online, thanked for calling and cut off.

Not an inspiring restart.  What do I do now?

contract

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    16 hours ago

    Hello Cubitt,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your account welcome pack. 

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L