After help with astronomical bills
Long story short my father has been ill for quite a long time and now he's in hospital and I'm trying to help my mother with the bills. He's been a virgin media customer for a very long time, his virgin email ends in @ntlworld.com! yet for a very long time his bills have been huge, I can look as far back as March 2023 where his bill was £283 Overdue with a late payment fee (which is on every single bill because he's been struggling with the payments with him being unwell) His current bill for this month is £355!
I've spoken to a few people trying to get help but not knowing the memorable word made it difficult but as the accounts in my mums name (dunno why) they talked to her then would talk to me and told me they can't help me until I've payed the owed bill of £179.
Can anyone offer advice or help? Do we really have to pay this bill before we can either drop the cost substantially or cancel.