Forum Discussion

Vicki09's avatar
Vicki09
Joining in
11 months ago

Additional charges

I've just received my bill to find an additional charge for £6.99 & £7.49 for an On demand additional feature (18), however, l never ordered anything as l wasn't at home.

I never purchase any additional features through Virgin Media and have no idea how to find out the exact details other than the date it was purchased and the amount. 

Could you please provide additional information as l've been charged for something that l have not purchased. 

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    11 months ago

    Hey Vicki09,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear that you have had this on your bill, for me to look into this with you further, I will need to go about sending you a private message to confirm some further information.

    Joe

  • japitts's avatar
    japitts
    Very Insightful Person
    11 months ago

    If you've not changed your TV PIN from the default 1234, you should do so ASAP.

    That will prevent anyone with knowledge of VM's default, from making purchases on your behalf.