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stevewills123's avatar
stevewills123
Joining in
4 days ago

Account setup

New to Virgin. Got the email to register for an account. Stops after email verification. I have seen replies that say you have to wait until installation is complete. My email says register to follow the progress of my order. Not a great start. 37 years with sky have I made a mistake. Hmmm

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    4 days ago

    Hi stevewills123 

    Thanks for posting and welcome to both the community and indeed Virgin Media itself. Apologies for the online account setup issue. Do you receive the verification email for the online account or don't even get to this point? Best wishes.