Forum Discussion

jnarkar's avatar
jnarkar
Joining in
11 months ago

Account set up

Hi,

I have received 2 pdf documents of the contract but the account number and area code have a - next to them. I can only see the order reference and the contract summary sheet number. Since I don’t have the account number I cannot get through to an operator when calling your contact number. Is there a way to receive these by email? 

Also, I got an email saying that there is an account on the same address and so my set up kit cannot be delivered and processed. Can I please get help with this?

Juilee 

2 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 months ago

    Hi Juilee

    You could try calling the pre-installs team on 0800 052 1734

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    Or wait a day or two for a member of the forum team to pick this up.

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    11 months ago

    Hi jnarkar 

    Welcome to our community forum and thank you for your first posts.

    Sorry to hear you are having a difficult time locating your account number and area code. We can also see there may be an issue with your setup kit. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.  

    Thanks,