Account number not given
I’m trying to make my account so i can actually talk to virgin media support but i was never given my account number in any email. all i have is the contract information.
Forum Discussion
i haven’t received my welcome email yet. and i need it because there’s already a Virgin Media account at my address in someone else's name (the previous tenants in this house). They need to ask you to transfer their account to my name but i can’t get in contact with them.
Hi georgescott777
I'm sorry but accounts can't be transferred over. They (the previous tenants) should have cancelled their account
Since you say you can't contact them then VM will need to follow the 'Gone Away' process - A member of the forum team may be able kick start this for you.
See /virginmedia.com/help/billing-and-payments/change-account-holder
I want to take over a Virgin Media account
If the current account holder is no longer living at the property, and you want to keep Virgin Media services then it’s best to chat to us so we can arrange this for you.
We’ll try to contact the account holder for you, to confirm whether they need the services moving to their new address. If they don’t, you’ll need you to send their old equipment back to us. You’ll be able to choose from our latest and best deals, and we’ll make sure you have brand new equipment to use.