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yorks1's avatar
yorks1
Joining in
7 days ago

Account locked for security reasons

My virgin 02 online account is locked due to security reasons. When i ring up three times so far i am told it will be unlocked within 24 to 48 hours.....no it isnt!!

How can i get into my account to view my bills etc!??!

Sick of being told the same story!

2 Replies

  • same here my o2 account is locked and I can't sign in 

  • Hi yorks1, 

     

    Thanks for your post and welcome to our community.

    I'm very sorry to hear you've been unable to obtain your account number. 

    I'll send you a private message so I can help.

    Please look out for the envelope in the top right of the page and pop back to me when you can.