Forum Discussion

dmp0757's avatar
dmp0757
Joining in
11 months ago

Account in Default

Hello,

I moved houses last year and VM wasn't available in the new area. From July until October they kept billing me because the Movers Team missed the email I had sent with my new contract. They admitted to the fault on the phone, removed the charges and asked me to send equipment back. I sent it back, post returned to me, said someone was going to pick it up but never did. It was finally picked up last month, some hard searches have been removed from my credit files but now my account is showing as "default". I have emailed them to adjust my credit file but have not heard back.

Is there anything I can do? I am still waiting for them to remove the "missed payments" from my account as well.

Thanks.

credit
creditscore
default
DefaultAccount
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  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    11 months ago

    Hi dmp0757 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the poor experience you've had 😔

    Just to confirm, have you sent an e-mail to creditfileamendments@virginmedia.co.uk? If so, have 21 days passed since it was sent?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • dmp0757's avatar
      dmp0757
      Joining in
      11 months ago

      Hi Daniel,

      Thanks for your response. Yes it has been quite a while, there was only 2 searches removed from my file so I'm not sure why the rest still remain on there. If you could help me with this that would be much appreciated.

      Thanks!

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        11 months ago

        Hi dmp0757, no problem at all.

        Can you please confirm the date on which the e-mail was sent?

        Regards,
        Daniel