Monad1980
30 days agoJoining in
Account credit on renewal
I have recently resigned again with virgin via a retentions call and was promised £100 account credit which now 2 weeks later is not showing up. The chap on the phone said he needs his manager to approve it and may take a day or 2 when I signed up. Nothing yet my bill has co e with no sign of the credit. I don’t want to call customer services and wait for ages to be told there is no record. Any advice or assistance on how best to proceed, I just don’t have time to give for numerous calls and chats to get this resolved. Help please.