Account Change After Bereavement
I need some advice on how to move forward on this issue
After my father died recently I contacted the bereavement team to transfer the account into my name to manage the account for my elderly mother. After filling in the relevant form I received notification that a new account had been set up in my name after which I have tried numerous times to register the new account on line with absolutely no success . I contacted the bereavement again but they said they could not help. The system acknowledges my mobile phone is linked to the right postcode but when I try to reset the password I don't receive an email link - 12+ times I have tried.
I am hoping that someone can help as any of the phone option ask for a password so have reached a dead end.