Forum Discussion

jommy999's avatar
jommy999
On our wavelength
11 months ago

Accepted the deal and renew contract online but account still doesn't get update

I see a message on my virginmedia account to renew the contract so yesterday i have accepted the deal for 18 month contract ( same package with cheaper price ) but account doesn't seem to get update and every time i login to my account its still asking me to renew the contract .

I have a confirmation email from webteam@virginmedia.com Order reference: CH2061808775

How long do i have to wait to get update into my account ? or what else i have to do ? 

Thank you

Anthony

  • Akua_A's avatar
    Akua_A
    Forum Team
    11 months ago

    Hi jommy999 ,

    Welcome to our community forums and thank you for your first posts. 

    Sorry to hear you have been having issues with an online renewal order. We can understand the confusion caused and we want to best look into this for you. I have sent you a private message regarding this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

    • jommy999's avatar
      jommy999
      On our wavelength
      11 months ago

      Hello Akua_A

      I tried to send you message from the previous message we had but it won't send. Could you send me a message ? I'd like you to check my renewal contract  .Thank you 

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team
        11 months ago

        Thanks for the reply jommy999 👋🏼

        I'm sorry to hear you can't seem to find the private message.
        I'll send another private message to sort this out. 📩

        Kind regards,
        Ilyas.