Forum Discussion

Colin_Robinson's avatar
Colin_Robinson
Tuning in
20 hours ago

Accepted renewal offer online 2 weeks ago, no sign of it in account & no contract received.

Hi,

I accepted an online offer on the 29/09/25. I received 2 emails, one with an order reference number, and another with two pre contract documents. There's been nothing since.

I checked the account to see if there has been any progress and nothing. We have actually just had a bill generated with the higher cost of our old contract. The contract is due to run out in the coming days.

I hoped the online process was going to be a lot easier, and I was happy with what I've been offered, but now I'm stressed. Can any of the Forum Team help me?

contract
Help
renewal offer

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    6 hours ago

    Hello Colin_Robinson,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online contract renewal.

    I’d be happy to look into this further for you. To proceed, I’ll need to confirm a few details via private message. Please keep an eye out for my message so we can get started.
    Kind regards,
    Steven_L